websites, Facebook Messenger, WhatsApp, SMS). Chatbots are used in multilingual customer support, lead generation and sales automation across a variety of channels (e.g. Advanced AI chatbots (also known as Intelligent Virtual Assistants, a subdomain of Conversational AI) are capable of providing intent detection and resolving customer inquiries through natural language understanding. From handling customers queries to finding the right product in minutes, e-commerce chatbot enables 247-hour support to your customers. The UI is usually in written form (chat, messaging) and often the chatbot presents the user information with a simple multiple choice selector. Pricing: Paid plans price available on request.Ī chatbot is an interface through which the user can obtain information automatically from a software program. What’s special about this tool: GetJenny provides customer support automation chatbots and connects with Zendesk and Salesforce.
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